Data Deletion

Last updated: 4 October 2026

If you are a dmhive customer

1. From the app. Open "Data and requests" (app.dmhive.io/account/data), type the confirmation word and click "Delete account". Your identity is confirmed by signing in. Data is deleted from production systems immediately: analyses, scenarios, messenger connections and their tokens, contacts and conversations; the account is anonymised. You get a code and a link to a page showing that the request is complete. Backups are overwritten within 35 days. If you have an active paid subscription, cancel it first (see Refund Policy): deleting the account does not cancel the subscription.
2. By email. Write to privacy@dmhive.io from the address your account is registered to. If you write from a different address, we will ask you to confirm ownership of the account within 3 working days, and we complete the request no later than 10 working days.

You can also delete only part of your data: a contact together with the conversation history and receipt files, with the "Delete contact" button in the inbox; an uploaded analysis, with the button in the list of analyses; you can download a copy of all your data in "Data and requests" before deleting.

If you messaged a business that uses dmhive

Your messages are stored in that business's workspace and are controlled by it. Please contact the business you were messaging first: it can delete your contact record and conversation history itself.

If you cannot reach the business, write to privacy@dmhive.io. Include the account you were messaging (on Instagram, Telegram or another messenger) and your own username or ID there: that is enough for us to locate the data. We will forward the request to the workspace owner and make sure it is carried out.

Deleting data received through Meta platforms

If you remove our app in your Instagram or Facebook settings, Meta notifies us automatically and we delete the platform data associated with that connected account. No separate request is needed.

You may also send a request manually: in your Instagram or Facebook settings, open the connected apps section, select dmhive and remove the app, or contact us directly.

What happens after a request

Step	Timeline
We acknowledge the request	immediately, with a code on the status page (from the app), or by email within 3 working days
We verify the request comes from the data subject	from the app, by signing in; by email within 3 working days
We delete the data from production systems	from the app, immediately; by email no later than 10 working days
Backups are overwritten	within 35 days
We confirm completion	on the status page, by code

Deletion, cancelling a subscription and a refund are different actions

Deleting your account does not cancel your subscription or refund your money. The cancellation and refund process is described on the Refund Policy page. Cancel the subscription first, request a refund if needed, then delete the account.

If data is restored from a backup

After restoring the database from a backup, we reapply every deletion carried out after that backup's point in time, based on our request log. Deleted data is not returned to you.

What we must retain

Some records cannot be deleted on request: accounting and payment documents are retained for as long as the law requires. Such records are not used for any purpose other than meeting that obligation.

We also keep records of which documents you accepted and when, and records of your data requests: these serve as proof that we met our obligations. The account itself remains anonymised.

Contact

privacy@dmhive.io, data protection enquiries and deletion requests.
Individual Entrepreneur Valentin Nazarenko, Georgia, Tbilisi, Nadzaladevi District, Tsotne Dadiani Street, N34, Building N7, Block N10, Commercial Space.